People who live in Denton County now can text their emergency to 911.
DENCO Area 911 recently brought a new system online that allows dispatchers to receive text messages directly on their screens in the various emergency communications centers within the agency's jurisdiction.
A 911 call or text in the city of Denton is first routed to the Denton Police Police Department, the primary public safety answering point. If the call or text requires a UNT Police Department response, the call or text will be transferred to the UNT Police, said Captain David Owen, UNT Police Department Administration.
Here are some instructions and guidelines to consider.
- Open a text message page in your phone.
- Enter the digits 911 in the "To" field.
- In the first message, send the location and type of emergency, e.g., 1234 Main St., home burglary, I am in the northside bedroom closet.
- Text in simple words - send a short text message without abbreviations or slang.
- Follow the dispatcher's instructions.
- Be prepared to answer questions.
- Photos and videos cannot be sent to 911 at this time.
- Text-to-911 cannot include more than one person. Do not send your emergency text to anyone other than 911.
- Voice calls to 911 are always the best and fastest way get help.
While text-to-911 service is available throughout the Denton County, it may not be available once residents leave Denton County and, like wireless coverage gaps, could be impacted by service availability. If residents do not receive a text response from a 9-1-1 operator, make a voice call to 911.